Privacy Policy

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SolarHill Energy (“SolarHill”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website https://solarhill.ie/ (the “Website”), request a quote, or otherwise interact with us.

1. Data Controller & Contact Information

The data controller for your personal data is:

SolarHill Energy
Watergrasshill, Co. Cork, Ireland
Email: info@solarhill.ie
Phone: 021 201 9007

If you have any questions about this Privacy Policy or how we handle your data, please contact us at the above details.

2. Categories of Personal Data We Collect

We may collect, use, and process the following categories of personal data:

  • Identity Data: Name, title.

  • Contact Data: Email address, phone number, postal address, Eircode.

  • Project / Technical Data: Property details (roof dimensions, orientation, electricity usage), survey information.

  • Transaction Data: Details of products/services purchased, payment details (processed securely via third-party providers).

  • Usage Data: IP address, browser type, device type, pages visited, referral source, session duration.

  • Marketing & Communication Data: Preferences for receiving communications and newsletters.

3. How We Collect Your Data

  • Directly from you when you:

    • Submit a form on our Website.

    • Request a quotation or survey.

    • Contact us via phone, email, or social media.

    • Enter into a contract for services.

  • Automatically when you:

    • Browse our Website (cookies, server logs, analytics).

  • From third parties:

    • Grant authorities, referral partners, or subcontractors who support delivery of services.

4. Lawful Basis for Processing

We process your personal data under GDPR on the following legal grounds:

  • Consent (Art. 6(1)(a)): Where you opt in to marketing communications or non-essential cookies.

  • Contract (Art. 6(1)(b)): Where processing is necessary to perform a contract with you (e.g. installations, surveys).

  • Legal Obligation (Art. 6(1)(c)): To comply with Irish/EU regulations (e.g. tax, safety, grants).

  • Legitimate Interests (Art. 6(1)(f)): For service improvement, analytics, security, fraud prevention, customer support.

5. How We Use Your Data

We may use your personal data to:

  • Provide quotations, surveys, installations, and related services.

  • Respond to queries, support requests, or complaints.

  • Manage contracts, warranties, and after-sales service.

  • Send marketing emails or updates (only with consent).

  • Analyse website performance and user interaction.

  • Comply with statutory, regulatory, and legal requirements.

  • Maintain website and IT system security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Types of cookies we use:

  • Strictly Necessary Cookies: Required for website functionality.

  • Performance Cookies: Collect anonymous usage data (Google Analytics, etc.).

  • Functional Cookies: Remember preferences and settings.

  • Marketing Cookies: Track browsing to deliver relevant ads (used only with consent).

You can manage or disable cookies through your browser settings. For more detail, please see our Cookie Policy [insert link].

7. Data Sharing & Transfers

We may share your personal data with:

  • Service providers and contractors (e.g., surveyors, installation partners, IT support).

  • Payment processors and financial institutions (for secure payments).

  • Marketing platforms (only where you have opted in).

  • Regulatory bodies (where legally required).

If data is transferred outside the EEA, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).

8. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, including:

  • Contracts & projects: Up to 7 years (to meet legal, warranty, and tax obligations).

  • Marketing data: Until you withdraw consent or opt out.

  • Website analytics: Retained as per third-party provider policies (e.g. Google).

Once retention is no longer required, data will be securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption for website traffic.

  • Secure servers and restricted system access.

  • Staff training on GDPR and data handling.

  • Regular system monitoring and backups.

10. Data Breach Policy

In the event of a personal data breach:

  • We will assess the risk to your rights and freedoms.

  • Notify the Irish Data Protection Commission (DPC) within 72 hours, where required.

  • Inform affected individuals promptly if the breach is likely to result in a high risk to their rights.

11. Your GDPR Rights

You have the following rights under GDPR:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): Request deletion in certain circumstances.

  • Restriction: Request limited processing of your data.

  • Portability: Receive your data in a structured, commonly used format.

  • Object: Object to processing based on legitimate interests or for marketing.

  • Withdraw Consent: At any time, where processing is based on consent.

To exercise your rights, contact us at info@solarhill.ie.

12. Children’s Privacy

Our Website is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us to request deletion.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date”.

Contact Us:
SolarHill Energy
Watergrasshill, Co. Cork, Ireland
Email: info@solarhill.ie
Phone: 021 201 9007